Cancellation & Refund Policy

Cancellation and refund terms may vary by product. Please read the relevant section below carefully, and check the individual product or event page for any specific terms, before placing your order.

Event Tickets

Ticket cancellations are eligible for a tiered refund based on how far in advance of the event you request cancellation:

More than 7 days before the event: 100% refund
Less than 7 days before the event: 50% refund
Less than 24 hours before the event: No refund

To request a cancellation, use the order lookup on this site (order ID + email, verified by OTP) and submit a refund request. Requests are reviewed by our team, and approved refunds are processed back to your original payment method.

Add-ons purchased alongside a ticket (e.g. transport, day-trip passes) follow the same tiered policy unless stated otherwise on the event page.

Merchandise

Orders may be cancelled before they are shipped. Once an order has shipped, it is not eligible for cancellation.
[Specify your return/exchange policy for received merchandise — e.g. defective items, size exchanges, timeframe for returns, condition requirements, etc.]
Refunds for approved returns are processed back to the original payment method within [X] business days of the returned item being received and inspected.

Vendor-Specific Terms

Some products or events may carry additional or different cancellation terms set by the vendor or organiser. Where this applies, it will be noted on the product or event page — please read it before completing your purchase.

Contact

For any cancellation or refund query, contact support@guwahati.com or use the order lookup page.

Last updated: [date]